Privacy e cookie

Your data

Your e-mail address, name, contact details and other information will not be provided to third parties, but will only be used for the purpose for which you provided the data. Our employees and service providers are obliged to respect the confidentiality of your data.

Cookies

This website uses cookies. These are stored by your browser on your computer. Cookies are used in the ordering process to store information about your orders. Information is also stored to facilitate a subsequent revisit to our website.

Privacy Statement and Consent to Use of Data at www.racaparts.com

Privacy protection is a matter of trust and your trust is important to us. We respect your privacy and personality. The protection and the law in accordance with registering, processing and using your personal data, is therefore an important matter for us. So that you feel safe when visiting our websites, we strictly adhere to the legal regulations of the GDPR (General Data Protection Regulation) when processing your personal data and would like to inform you here about the registration and use of data by us.

You can print or save this document by using the usual functionality of your Internet service program (= browser: there usually "File" -> "Save as"). You can also download and archive this document in PDF format by clicking here. To open the PDF file, you need the free Adobe Reader program (at www.adobe.nl) or comparable programs that master the PDF format.

Racaparts.com is part of Raca Group B.V. With the consent to the following privacy protection statement, you give permission to Raca Group BV, Arnoudstraat 22, 2182 DZ Hillegom (below: Raca Group B.V.) to register, process and use your personal data in compliance with privacy protection legislation and the following provisions.

1. Responsible body

The responsible body for registering, processing and using your personal data within the meaning of the GDPR (General Data Protection Regulation) is Raca Group B.V. If you wish to object to the registration, processing or use of your data by Raca Group B.V. in accordance with the guidelines of these privacy protection provisions in its entirety or for specific measures, you can send your objection by e-mail, fax or letter to the following contact details: Raca Group BV Arnoudstraat 22 2182 DZ Hillegom Fax: (+31) (0) 252 53 39 22 E-mail: info@racaparts.com

2. Registration, processing and use of personal data

2.1 Personal Information

Personal data is data about business or personal circumstances of a specific or determinable natural person. This includes, for example, your name, your telephone number, your address as well as all file data that you provide when registering at racaparts.com and when creating your customer account at racaparts.com. Statistical data, which we record, for example, when you visit our webshop and which cannot be directly communicated with your person, are not included. For example, these are statistics regarding which pages of our shop are particularly popular or how many users visit certain pages of the Raca Parts shop.

2.2 Customer account

For every customer who registers, we create a password-protected to direct access his/her secured file data (customer account). Here you can view information about your closed, open and recently shipped orders and manage your address details and the newsletter. You undertake to treat your personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept liability for passwords that are used improperly unless we are responsible for the misuse.

2.3 Personal Information

2.3.1 Registration, processing and use of your personal data

Privacy protection is very important to us. That is why we strictly adhere to the legal provisions of the GDPR (General Data Protection Regulation) when registering, processing and using your personal data. We register and process your data and store it for the entire processing of your purchase, including any subsequent indemnities, for our services, technical administration as well as our own marketing purposes. We need your specific name and address details for your order. We need your e-mail address so that we can confirm the receipt of the order and communicate with you. We also use it for your identification (customer login). You will also receive your order and shipping confirmation via your e-mail address.

2.3.2 To whom will my data be passed on?

Your personal data will only be passed on to third parties or otherwise passed on if this is required for the purpose of contract processing or settlement or if you have given your prior consent. In the context of order processing, for example, the service providers we use here (such as transporter, logistics company, banks) receive the necessary data for order and order processing. The data transmitted in this way may only be used by our service providers to fulfil their task. Any subsequent use of the information is not permitted and does not take place at any of the service providers working for us.

2.3.3 When will my data be deleted?

The deletion of your personal data will take place, insofar as this does not conflict with legal retention obligations and if you have the right to have it deleted, if the data is no longer required to achieve the purpose of the storage or when their storage is prohibited for other legal reasons.

2.4 Use of your data for advertising purposes

In addition to processing your data for processing your purchase at Raca Parts, we also use your data to communicate with you regarding your orders, certain products or marketing campaigns and to recommend products or services that could be useful to you. to interest. You can object to the use of your personal data for advertising purposes at any time in its entirety or for specific activities without incurring any other than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (eg e-mail or letter) is sufficient for this.

2.4.1 Newsletter

We use the so-called single opt-in procedure for sending the Raca Parts newsletter, this means we will only send you a newsletter by e-mail if you have expressly confirmed to us in advance that we should activate the newsletter service. If you no longer wish to receive a newsletter or in its entirety any advertising messages from us, you can object to this at any time without incurring other than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (eg e-mail or letter) is sufficient for this. You will of course also find an unsubscribe link in every newsletter.

2.4.2 Product recommendations by email

As a customer of Raca Parts you will regularly receive product recommendations from us by email. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. In this way we want to provide you with information about products from our range that may be of interest to you based on your latest purchases from us. In doing so, we strictly adhere to legal requirements.

If you no longer wish to receive product recommendations or advertising messages from us in their entirety, you can object to this at any time without incurring other than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (e-mail or letter) is sufficient for this. You will of course also find an unsubscribe link in every e-mail with product recommendations.

2.4.3 Individual advertising for you

Information we receive from you helps us to continuously improve your purchasing experience and to set it up for you in a customer-friendly and individual manner. The information you send and automatically generated is used to realize advertising tailored to you and your interests. We use available information for this, such as, for example, receipt and read confirmations of e-mails, information about computers and connection to the Internet, operating system and platform, your order history, your service history, date and time of the visit to the homepage, products you have viewed.

We only use this information in a pseudonymised form. By analysing and evaluating this information, we are able to improve our websites and our Internet offer as well as to send you individual advertising. Our goal is to make our advertising more useful and interesting to you. Therefore, the evaluation and analysis of the pseudonymous data collected by you helps to prevent unbridled advertising. On the contrary, we will send you advertisements such as the newsletter, product recommendations, by e-mail or letter advertising, which are appropriate for your areas of interest. To this extent, it is also compared, for example, which of our promotional emails you open in order to prevent unnecessary emails from being sent to you.

Statement of approval

I agree that Raca Parts (part of Raca Group BV) uses the data communicated by me and other information stored with my customer account as well as pseudonymised usage data to present me with personalized advertising and / or special offers and services.

If you do not wish to receive personalized advertising, you can object to this in its entirety or for certain activities at any time. A communication in textual form to the contact details mentioned under number 1 (e-mail or letter) is sufficient for this.

2.4.4 Contests, market and opinion research

In competitions, we use your data for the purpose of notifying you about prizes won and advertising our offers. You will find detailed instructions if necessary. in our terms and conditions of participation for the relevant game of chance. We also use your data for market research and opinion polls. It goes without saying that we only use these anonymously for statistical purposes and only for Raca Parts (part of Raca Group BV ). Your answers to surveys will not be passed on to third parties or published. We do not store the answers from our surveys together with your e-mail address or other personal data.

I agree that Raca Group BV processes and uses my personal data for market research and opinion polling for its own purposes.

You can object to the data processing for market research and opinion polling at any time in its entirety or for specific activities, without incurring any costs other than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (e-mail or letter) is sufficient for this. You will of course also find an unsubscribe link in every survey email.

3. Cookies

Accepting cookies is not a condition for visiting our website. We would like to point out, however, that the use of the shopping cart function and the ordering of products are only possible with the activation of cookies.

What are cookies?

Cookies and flash cookies are small files that are stored on your data medium and that store certain settings and data for exchange with our system via your browser. Basically, there are 2 different types of cookies, so-called session cookies, which are deleted as soon as you close the browser, and temporary / permanent cookies, which are stored on your data medium for a longer period or indefinitely. Saving this helps us to set up our website and our offers for you accordingly and makes it easier for you to use, for example by saving certain data you have entered in such a way that you do not have to repeat it permanently.

Which cookies does Raca Parts use?

Most of the cookies we use are automatically deleted from your hard drive after the end of the browser session (therefore also called session cookies). Session cookies are necessary, for example, to offer you the shopping cart function on several pages. In addition, we also use cookies that remain with you on the hard disk. During a later visit, it is automatically determined that you have already visited us and which entries and settings you prefer. These temporary or permanent cookies (lifespan 1 month to 10 years) are stored on your hard disk and are automatically deleted after the specified time. These cookies in particular serve to make our offer more user-friendly, more effective and more secure. Thanks to these files, it is possible, for example, that you will receive information specially tailored to your interests on the site. The sole purpose of these cookies is to adapt our offer as optimally as possible to your wishes as a customer and to make surfing with us as comfortable as possible.

What data is stored in the cookies?

No personal data is stored in the cookies used by Raca Parts (part of Raca Group BV). The cookies we use can therefore not be assigned to a specific person and therefore cannot be assigned to you. An identification number is assigned to it when the cookie is activated. An assignment of your personal data to this identification number is not possible at any time. Your name, your IP address or similar data that would allow an assignment of the cookie to you will not be realized at any time. Based on cookie technology, we only receive anonymised information, for example about which pages of our shop are visited, which products were viewed, etc.

What is onsite targeting?

On the Raca Group BV websites, data is collected based on cookie technology to optimize our advertising and the entire online offer. These data are not used to identify you personally, but only serve for an anonymous evaluation of the use of the homepage. Your data will at no time be associated with the personal data stored with us. This technology allows us to present you with advertising and / or special offers and services, the content of which is based on the relationship with the information obtained by the clickstream analysis (for example, advertising aimed at only luminaires being viewed in the past few days) . Our aim is to make our online offer as attractive as possible for you and to present you with advertising that matches your interests.

Re-targeting

Our website uses this so-called re- targeting technologies. We use these technologies to make the internet offer more interesting for you. This technology makes it possible to address internet users who are already interested in our shop and our products with advertising on the websites of our partners. We are convinced that the display of a personalized, interest-based advertisement is generally more interesting for the Internet user than advertisement that does not have such a personal relationship. The presentation of these advertising materials on the sites of our partners is based on a cookie technology and an analysis of the previous usage behaviour. This form of advertising takes place completely anonymously. No personal data is stored, and no usage profiles are associated with your personal data. I agree that so-called cookies can be used and that my usage data can be registered, stored, and used. I also agree that my data will be stored in cookies until after the end of the browser session and can be retrieved, for example, on my next visits to the website. I can revoke this consent at any time with effect for the future because I refuse to accept cookies in my browser settings.

How can I object to the storage of cookies?

You can set your browser to accept the storage of cookies only if you agree. If you only want to accept the Raca Group BV cookies, but not the cookies from our service providers, you can select the setting in your browser " Block cookies from third-party providers ". In general, the help function in the menu bar of your web browser will show you how to reject new cookies and disable cookies that have already been received. We recommend that you always completely log out of shared computers that are set to accept cookies and flash cookies after termination.

4. Log files

With every access to the sites of Raca Group BV, usage data is transmitted by the relevant internet browser and stored in protocol files, the so-called server log files. The data records stored here contain the following data: date and time of the call, name of the site called, IP address, referrer URL (origin URL from which you came to the Raca Group BV website), the amount sent data, product and version information of the browser used.

The IP addresses of the users are deleted or made anonymous after completion of use. In the case of anonymization , the IP addresses are changed in such a way that the individual data relating to personal or business relationships can no longer be assigned to a specific or determinable natural person, or only with a great deal of effort in terms of time, costs and labor. We evaluate these log file data records in an anonymous form in order to further improve our offer and the Raca Group BV shop and to make them more user-friendly, to detect and correct errors more quickly and to manage server capacities. In this way, for example, it can be traced at what times the use of the Raca Group BV shop is particularly popular and a corresponding data volume can then be made available to enable you to purchase as quickly as possible. In addition, we can also identify and resolve any errors in the Raca Group BV shop faster by analysing the protocol files.

5. Web analysis

We use so-called tracking technologies to continuously improve and optimize our offer. For this we use the services of Google Analytics.

5.1 Google Analytics

Google Analytics is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", ie text files that are stored on your computer and that enable an analysis of your use of our Internet offer by them. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the USA and stored there. Please note that on our websites Google Analytics with the code " gat._anonymizelp ();" has been expanded to guarantee anonymous registration of IP addresses (so-called IP masking). Your IP address is therefore recorded on our request by Google only in abbreviated form, which ensures anonymisation and allows no reduction to your identity. If the IP anonymization protection is activated on this website, your IP address will be abbreviated beforehand by Google within member states of the European Union or in other contracting states of the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Google considers the privacy protection provisions of the "US Safe- Harbor " treaty and is the "Safe Harbor " program of the US Department of Commerce registered. Google will use this information to evaluate your use of the website, to compile reports on website activities for us and to provide us with further services associated with website use and internet use. The IP address transmitted by your browser as part of Google Analytics will not be combined with other Google data. A transfer of this data by Google to third parties only takes place on the basis of legal regulations or in the context of the processing of order data. Under no circumstances will Google combine your data with other data registered by Google.

By using these websites you declare that you agree to the processing of the data obtained about your data by google and the data processing method described above as well as the stated purpose. You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of our websites to the full. You can also prevent the collection of the data generated by the cookie and related to your use (including your IP address) to Google as well as the processing of this data by Google by downloading the browser plug-in available at the link below and installs.

Further information about Google Analytics and privacy protection can be found at Google Analytics and Privacy Protection

6. Doubleclick by Google

Doubleclick by Google is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Doubleclick by Google uses cookies to display advertisements that are relevant to you. Your browser is assigned a pseudonymous identification number (ID) to check which advertisements were displayed in your browser and which advertisements were called up. The cookies do not contain any personal information. The use of the DoubleClick cookies only allows Google and its partner websites to insert advertisements based on prior visits to our or other websites on the Internet. The information generated by the cookies is transmitted by Google to a server in the USA and stored there. Google considers the privacy protection provisions of the "US Safe- Harbor " treaty and is the "Safe Harbor " program of the US Department of Commerce registered. A transfer of this data by Google to third parties only takes place on the basis of legal regulations or in the context of the processing of order data. Under no circumstances will Google combine your data with other data registered by Google.

By using this website, you agree to the processing of the data collected about you by Google in the manner described above and for the purposes indicated above. You can prevent the installation of the cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website to the full. You can also prevent the collection of the data generated by the cookie and related to your use (including your IP address) to Google as well as the processing of this data by Google by downloading and installing the available browser plug-in on Google . Alternatively, you can deactivate Doubleclick cookies on the Digital Advertising Alliance site at http://www.aboutads.info/choices

7. Secure data transfer

Your personal information is sent securely to us by encryption. This applies to your order and also to the customer login. We use the SSL (Secure Socket Layer ) coding system . Admittedly, no one can guarantee absolute protection. However, we protect our website and other systems by means of technical and organizational measures against loss, destruction, access, change or distribution of your data by unauthorized persons.

8. Privacy rights

You have the following legal privacy rights under the relevant legal conditions: right to information (Article 15 of the GDPR), right to erasure (Article 17 of the GDPR), right to correction (Article 16 of the GDPR), right to restriction of processing (Article 18 of the GDPR), right to data portability (Article 20 of the GDPR), right of complaint with a privacy supervisory authority (Article 77 of the GDPR), right to revoke declarations of consent (Article 7 paragraph 3 of the GDPR) as well as the right of revocation against certain data processing measures (Article 21 of the GDPR).

We take the security of your data very seriously. To ensure that personal data is not passed on to people, please send your request by e-mail or by post with clear identification of your person to:

Raca Parts (part of Raca Group BV) Arnoudstraat 22 2182 DZ Hillegom Fax: (+31) (0) 252 53 39 22 Email: info@racaparts.com